The small print… PLEASE read!
1.0 TERMS AND CONDITIONS OF BOOKING.
1.1) A place cannot be guaranteed on any course or at any event until the full cost of attendance, i.e. the full ticket price, has been paid. When the amount has been paid in full the purchaser will receive confirmation from The Wild Side of Life that the place or places that have been booked is/are secured.
1.2) You must ensure that a valid email address is supplied with your booking. Since this email address will also be used to contact you or the participant in the run up to the course or event then you must also ensure that the email address you have supplied is maintained. If the email address that you wish us to use for correspondence with you changes, it is YOUR responsibility to inform The Wild Side of Life prior to the event. This will ensure that you are able to receive full joining instructions, essential course information and directions in good time.
2.0) HOW WE USE THE INFORMATION THAT YOU PROVIDE TO US.
2.1) Please note that any and all information that you supply to The Wild Side of Life, including email addresses, telephone numbers and any other personal information, is treated as strictly confidential. We will NEVER, EVER, share customers’ information with third parties, unless requested to do so by the individual customer themselves or compelled to do so by a court of law in the United Kingdom and in connection with specific criminal proceedings.
2.2) If you are on our mailing list then we digitally store the following items of information about you: NAME, EMAIL ADDRESS.
2.3) If you have attended a course or have supplied us with a telephone number in connection with booking a course or event for yourself or for someone else, we digitally store the following items of information about you: NAME, EMAIL ADDRESS, TELEPHONE NUMBER.
2.4) If you have attended a course that includes membership of The Coracle Society or any other craft association, guild or professional body, we will require additional information to secure that membership on your behalf, namely we will digitally store the following additional items of information about you on a temporary basis: DATE OF BIRTH, STREET ADDRESS. This additional information will be retained by us for a maximum period of six months or until the respective membership of the organisation, association or guild has been secured, whichever is sooner.
2.5) If you are a business, charity or other organisation that interacts with The Wild Side of Life for the purpose of conducting business or organising events or other work, then we will digitally store all contact information provided by you, to us, indefinitely or until you notify us that you would like it to be removed from our system.
2.6) Recipients of our occasional newsletter will be given a the option to opt out of our mailing list on average once or twice per year, when you receive it.
2.7) Any person or business on our mailing list can request removal at any time by sending an email to Fred@thewildsideoflife.co.uk containing the words ‘REMOVE FROM MAILING LIST’.
2.8) Any person or business on our mailing list can request to view the information that is held about them at any time by sending an email to Fred@thewildsideoflife.co.uk containing the words ‘VIEW MY INFORMATION’.
3.0) BEHAVIOUR POLICY.
3.1) Course or event participants must behave responsibly at all times while in attendance and be mindful of their own safety and the safety of other participants as well as the safety of other members of the public who may be present in the work area.
3.2) Behaviour that puts others at risk will not be tolerated and if requests to desist are ignored then this will result in immediate expulsion from the course or event in question.
3.3) Poor conduct or offensive behaviour towards staff, other participants or members of the public whilst attending any course or event run by The Wild Side of Life will not be tolerated. In particular, racist, sexist, prejudiced or offensive behaviour towards others will result in immediate expulsion from the event and permanent barring from attendance at all future Wild Side of Life courses and events.
3.4) Poor conduct or offensive behaviour by staff, volunteers or other representatives of The Wild Side of Life, directed towards participants or members of the public attending any course or event run by The Wild Side of Life will not be tolerated. In particular, racist, sexist, prejudiced or offensive behaviour towards others will result in immediate expulsion from the event. If, after evaluating the course of events that have taken place and all available evidence, a complaint about inappropriate behaviour is deemed to be a truthful and accurate account, then the complaint will be upheld and any member of staff, volunteer or other representative of The Wild Side of Life who is held responsible will be permanently barred from attendance at all future Wild Side of Life courses and events.
3.5) These policies will be strictly enforced and complaints against individuals will always be taken seriously, including assisting the relevant law enforcement agencies with their enquiries should this ever become necessary.
4.0) HEALTH & SAFETY POLICY.
4.1) The Wild Side of Life conducts business in accordance with The Health and Safety at Work Act 1974, and any other statutory regulations depending on the relevant circumstances that apply in each given workplace situation. These can include but are not limited to The PUWER Regulations 1998, The COSHH Regulations 2002 and The Health & Safety (First-Aid) Regulations 1981/2015.
4.2) Representatives of The Wild Side of Life involved in the preparation, storage and serving of food are trained and qualified to a minimum UK standard of NVQ Level 2 in FOOD SAFETY & HYGIENE FOR CATERING.
4.3) If you are a participant of a course, event or workshop held by The Wild Side of Life, it is your responsibility to ensure that you have let us know in advance about any health issues (whether physical, mental or emotional in nature) that you may have, including relevant allergies (bee stings, food allergies, etc.,) and other medical conditions which could affect your own safety and by extension could place the safety and wellbeing of others present in the group into jeopardy.
5.0) CANCELLATIONS POLICY.
5.1) If a course or event is cancelled by The Wild Side of Life for any reason, customers will be offered a choice of full remuneration of the amount that has been paid, or a place on a similar course or event, or a gift certificate for an amount up to the value of the fee paid which can be used to purchase places on similar courses or events in the future, or any combination of the above.
5.2) In practice cancellation of courses and events happens very infrequently and we always do the utmost to ensure that your event will run smoothly. However, due to unforseen circumstances cancellations do inevitably occur, in particular resulting from freak weather conditions which would affect the health and safety of participants, such as snow or high winds if the event is to take place in woodland.
5.3) If you, as the customer, decide to cancel your place on any course or event, please note that the following terms and conditions apply directly to you:
5.4) If we receive notice of your cancellation more than 28 full days (including weekends and public holidays) before the course or event is due to start, you will be eligible for a full refund of any amount you have paid to us minus a 10% administration charge. We will refund the amount to you by direct bank transfer or in exceptional circumstances by PayPal. Please note that The Wild Side of Life does not issue cheques.
5.5) If we receive notice of your cancellation less than 28 full days but more than 7 full days (including weekends and public holidays) before the course or event is due to start, you will be eligible for a 60% refund of any amount paid to us minus a 10% administration charge. We will refund the amount to you by direct bank transfer or in exceptional circumstances by PayPal. Please note that The Wild Side of Life does not issue cheques.
5.6) If we receive notice of your cancellation less than 7 full days (including weekends and public holidays) before the course or event is due to start, you will not be eligible for any refund of the course or event fee. In exceptional circumstances (for example in the case of a serious illness or accident) a refund of all or a part of the amount paid for the course or event may be offered at the sole discretion of The Wild Side of Life.
5.7) Please note that in the case of group bookings, the sickness or injury of one of the parties due to be in attendance will not be viewed as a valid reason for the non-attendance of other members of the group. If offered at all, remuneration, whether financial or in the form of other products, would only be offered to the person directly affected by the serious illness, injury or other reason considered to be valid by us. Since other members of the group would still be free to make their own arrangements to attend the course or event, The Wild Side of Life will not consider offering them remuneration or compensation for non-attendance.